Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
JOY Land Survey ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. We comply with the Kenya Data Protection Act, 2019 and other applicable data protection laws.
By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Submit a survey request through our online form
- Contact us via email, phone, or our contact form
- Register for our services (as a client)
- Make a payment through our M-Pesa integration
- Subscribe to our newsletter or updates
- Download documents or resources from our website
The information we collect may include:
- Full Name - Your legal name
- Contact Information - Email address, phone number, physical address
- Identification - National ID number, passport details
- Location Details - County, sub-county, location, village, land reference number
- Survey Information - Survey type, property details, coordinates
- Payment Information - M-Pesa transaction codes, payment amounts
- Communication History - Messages, inquiries, correspondence
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage:
- Device Information - IP address, browser type, operating system, device type
- Usage Data - Pages visited, time spent, links clicked, navigation patterns
- Cookies - Small text files stored on your device to enhance your experience
- Referral Sources - How you found our website
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
Process and manage survey requests, projects, and client communications
Payment Processing
Process payments through M-Pesa and maintain transaction records
Communication
Respond to inquiries, send updates, and provide customer support
Record Keeping
Maintain accurate records of survey projects, clients, and transactions
Analytics & Improvement
Analyze usage patterns to improve our website and services
Legal Compliance
Comply with legal obligations and regulatory requirements
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our obligations when you request our services
- Consent: When you have given explicit consent for specific purposes
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interest: To improve our services and protect our business interests
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Service Providers | Payment processing, hosting, email services | Payment details, contact information |
| Government Authorities | Legal compliance, regulatory requirements | As required by law |
| Surveyors & Staff | Project execution and management | Project details, client information |
| Professional Advisors | Legal, accounting, or audit services | Relevant business information |
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted during transmission using SSL/TLS protocols
- Access Control: Role-based access control (RBAC) to restrict unauthorized access
- Secure Storage: Data is stored in secure databases with regular backups
- Authentication: Strong authentication mechanisms for dashboard access
- Monitoring: Regular security audits and monitoring for suspicious activity
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Clients: For the duration of the client relationship and project completion
- Inactive Clients: Up to 7 years for legal and regulatory compliance
- Transaction Records: At least 7 years for financial and tax purposes
- Survey Data: Indefinitely for reference, unless requested otherwise
- Communications: Up to 5 years for customer service and record-keeping
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal information (subject to legal obligations)
Right to Restriction
Request restriction of processing of your data
Right to Data Portability
Request transfer of your data to another service provider
Right to Object
Object to processing of your personal information
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
9. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable basic website functionality | Session |
| Performance Cookies | Analyze usage patterns and improve performance | Up to 2 years |
| Functionality Cookies | Remember your preferences | Up to 1 year |
| Authentication Cookies | Maintain login sessions | Session |
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us immediately.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the new effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+254 716 480 014
Physical Address
Sega,Ugenya,SiayaCounty, Kenya
JOY Land Survey is committed to protecting your privacy and ensuring the security of your personal information.
© 2026 JOY Land Survey. All rights reserved.